Contact us
We're Here to Help
Have a question about Raw&Velour or need assistance with your order? We're here to help.
Whether you have a question before placing an order or need support with an existing purchase, please feel free to get in touch.
Email Us
For all enquiries, please contact us at:
[YOUR EMAIL ADDRESS]
Please include your full name and order number when contacting us about an existing order so we can assist you as efficiently as possible.
Before You Contact Us
If you have a question about shipping, delivery or our returns policy, you may find the answer on our Shipping & Delivery or Returns & Exchanges pages.
For questions about a specific product, including texture, length or quantity, please contact us before placing your order and we'll be happy to help.
Faulty, Damaged or Incorrect Orders
If you believe you have received a faulty, damaged or incorrect item, please contact us as soon as possible and include:
- Your full name
- Your order number
- A clear description of the issue
- Clear photographs or videos where applicable
Please do not return any items without contacting us first.
Our Response Time