Returns & Exchanges

All Hair Sales Are Final

Due to the nature of our products and for hygiene and safety reasons, we are unable to accept returns, exchanges or refunds on hair products once the hygiene seal or original protective packaging has been opened or removed.

To protect the quality and integrity of our products, please carefully inspect your order before opening.

Once a product has been opened, worn, installed, washed or altered, it cannot be exchanged for hygiene and quality-control reasons.

Before You Purchase

We encourage all customers to carefully review their selected product, texture, length and quantity before completing their purchase.

If you have any questions about a product before ordering, please contact us and we will be happy to assist.

Faulty, Damaged or Incorrect Orders

If you believe you have received an item that is faulty, damaged or incorrect, please contact Raw&Velour as soon as possible after receiving your order.

Please include:

• Your full name
• Your order number
• A clear description of the issue
• Clear photographs or videos where applicable

Please do not return any products without contacting us first. We will review the issue and advise you on the next steps.